📢 Important Update: New Procedure for Unsettled Card Payments

Effective Date: June 1

We’re introducing a new process to improve how we handle unsettled card payments. This change is part of our commitment to streamlining operations and ensuring faster, more reliable payment delivery.

🔄 What’s Changing?

Previous Process:

• Day 60: Card expires
• Day 61: Corpay issues a refund to the client for all unprocessed payments

New Process (Starting June 1):

• Day 30: Card expires
• Day 31: A check is issued directly to the supplier for the unsettled card payment

✅ Why This Matters

• Faster resolution of unsettled payments: By reducing the expiration period from 60 to 30 days, we can handle unsettled cards more efficiently.
• Timely supplier payments: Issuing a check directly to the supplier ensures that payments are delivered promptly.
• Fewer client refunds: This reduces the administrative burden on clients to re-issue refunded card payments.

This update is designed to make your experience smoother and more efficient. If you have any questions, our customer service team is here to help.

Thank you for your continued support!