Corpay Complete - Card Decline Reasons

Card declines can occur for various reasons, each indicating a specific issue that prevents a transaction from being processed. Understanding these reasons can help cardholders identify and resolve problems quickly, ensuring smoother transactions in the future. Common decline reasons include exceeding spending limits, entering incorrect information, or security concerns flagged by the card issuer. By being aware of these potential issues, cardholders can take proactive steps to avoid declines and maintain a seamless transaction experience. This section provides a description of card decline reasons for Corpay Complete Corporate Card users.

IMPORTANT

Administrators can change the cardholder’s profile, reset/recycle the card limit or adjust the limit on the Card Detail section.

Decline Reason	Decline Reason Description
Card Not Active	The card is declined due to restrictions put on the card by the user’s company. Additional permission from an Admin on the account is needed for Corpay to assist with this type of decline. The user should reach out to their manager for additional assistance. Please note that the status of an inactive card cannot be changed. Instead, Admins need to order a new card. If the card status is showing Blocked, Admins may change the status to Active.
Cycle Amount Limit Exceeded	The total amount of transactions has surpassed the allowed limit for the current card cycle. Because the card is declined due to restrictions put on the card by the user’s company, additional permission from an Admin on the account is needed for Corpay to assist with this type of decline. The user should reach out to their manager for additional assistance.
Cycle Transaction Count Exceeded	The number of transactions has exceeded the permitted count for the current card cycle. Because the card is declined due to restrictions put on the card by the user’s company, additional permission from an Admin on the account is needed for Corpay to assist with this type of decline. The user should reach out to their manager for additional assistance.
Daily Amount Limit Exceeded	The total amount of transactions for the day has exceeded the daily limit. Because the card is declined due to restrictions put on the card by the user’s company, additional permission from an Admin on the account is needed for Corpay to assist with this type of decline. The user should reach out to their manager for additional assistance.
Daily Transaction Count Exceeded	The number of transactions for the day has surpassed the daily limit. Because the card is declined due to restrictions put on the card by the user’s company, additional permission from an Admin on the account is needed for Corpay to assist with this type of decline. The user should reach out to their manager for additional assistance.
Transaction Amount Limit Exceeded	The amount of a single transaction exceeds the allowed limit. Because the card is declined due to restrictions put on the card by the user’s company, additional permission from an Admin on the account is needed for Corpay to assist with this type of decline. The user should reach out to their manager for additional assistance.
Expiration Date Error	The card is declined due to the expiration date being entered incorrectly. The cardholder should attempt the transaction again paying special attention that the expiration date on the card is entered.
Risk Decline	The transaction has been flagged as potentially fraudulent or risky by the card issuer's security systems. For users enrolled in the Alerts and Notifications program, a text message from 57911 will be sent to the user to override and verify the transaction. Once the override is complete, the user will get another text that will confirm the transaction can be run again. Please note that a text message is automatically sent to the user when the decline happens. If the transaction has declined multiple times, the cardholder must reply to every text using the confirmation word (CNF or ORD depending on the text type) and the transaction code. If the cardholder is not enrolled in the Alerts and Notifications program, the user needs to have their phone number added to the system and text "IN" to 57911.