Disabling a User

Corpay Complete offers a straightforward process for disabling user accounts, which is essential for maintaining company security when employees transition roles or leave the organization. This article outlines the steps to disable a user account.

To disable a user, you must have one of the following roles:

• admin_user
• application_admin
• po_admin (Legacy Corpay Complete Role)
• super_admin (Legacy Corpay Complete Role)
• system_admin
• universal_admin

1. Log in to Corpay Complete.
2. Click the Users module from the left-side navigation pane.

3. On the Users page, use the filter fields to locate the user by Name, Email/Username, or Contact Id.

   Note: Click the Toggle Filter  icon to display the filter fields.

4. Click the Name, Contact Id, or View  icon to open the User Details page.

5. Click the Disable User button.

6. Click OK on the confirmation dialog.

7. The following actions will take place:
   1. A confirmation dialog is displayed.

      

   2. The user's status changes to inactive, and the Disable User button becomes Enable User on the User Details page.

      

   3. The Users grid shows Yes in the Account Disabled? column.