Requesting a Vendor Payment Method Change

When vendors need to update their preferred payment method, it is crucial to provide all the necessary information to facilitate this change smoothly. This article will guide you through the process of requesting a payment method change for a vendor and outline the specific details required by the Corpay Complete Payment Modification team to ensure that vendor payment information is kept current.

1. Create a new email message addressed to [e-mail].
2. Include the following information in the email message:
   • Payment Reference No.
   • Check Number (if applicable)
   • Payment Amount
   • Vendor ID
3. To locate this information, complete the following steps.
4. Log in to Corpay Complete.
5. Select the Payments module from the left-side navigation pane.

6. Use the filter fields in the Payments grid to locate the payment that requires a change in the payment method.

   Note: Click the Toggle Filter  icon to display the filter fields.

7. Click the Payment Number or View  icon to open the Payment Details page.

8. Click the Payment History tab.

9. Copy and paste the Reference No. for the original payment into your email message to the Corpay Payment Modification team.
10. Copy and paste the Check Number, if applicable, into the email message.

11. Copy and paste the payment Amount into the email message.

12. Click the Vendors module and then enter the vendor’s name in the Name filter field.

13. Copy and paste the ID from the ID column into the email to the Corpay Payment Modification team.

    Note: Use the Columns flyout if the ID column is not visible in the Vendors grid.