Corpay Complete offers a range of email notifications designed to enhance customers' accounts payable processes. These alerts streamline approval workflows and help mitigate the risk of late payments. In this article, you will learn more about the email notifications offered in Corpay Complete.
Email notifications are received in real-time if the Real-time Notification checkbox is selected. Otherwise, a daily summary email will be sent if the Daily Summary checkbox is selected.
NOTE: Reminder emails are sent in real-time regardless of the chosen email frequency.
Refer to Configuring Corpay Complete Email Notifications to learn how to set up email notifications.
The following tables describe the available email notifications in Corpay Complete.
Approval Notifications
Payment Notifications
NOTIFICATION | REASON | EMAIL RECIPIENT(S) |
Payment Failed | A payment status changes to Void or Failed. | Submitter, vendor, remittance manager, and company remittance email |
Payment Partially Refunded | When a payment is updated in Full AP, and the payment is partially refunded. |
Either a or b:
NOTE: This option is used if the submitter is blank or not found. |
Payment Run Approval Required Today | One or more payment runs require approval today to prevent a late payment. | Approvers |
Card Payment Notification | A user navigates to the Card Payments dashboard and clicks Add Funds. | Payment's submitter, or the user who clicked Add Funds. |
File Integration Notification
NOTIFICATION | REASON | EMAIL RECIPIENT(S) |
File Parsing Service Error | This notification is sent if there are errors after uploading a file via Bulk Upload 2.0. |
All members of AP Team in the company |
Expense Item Notifications
NOTIFICATION | REASON | EMAIL RECIPIENT(S) |
Expense Item older than 5 days has no Expense Report |
An expense item was created five days ago and has not been linked to an expense report. |
Submitter |
Expense Item(s) rejected from Expense Report | One or more expense items were rejected from an expense report. | Submitter |
Inbound Receipt Notification
NOTIFICATION | REASON | EMAIL RECIPIENT(S) |
Inbound Receipts Overdue for Match | A receipt is still in a Pending Match or Pending OCR status five days after being created. |
This notification is sent to the submitter of the receipt.
|
Invoice Notification
NOTIFICATION | REASON | EMAIL RECIPIENT(S) |
Invoices to Process Today | This notification is sent for invoices with a Pay Today and/or Likely Late status. | This notification is sent to all payment roles with the ability to pay invoices. |
Expense Report Notifications
NOTIFICATION | REASON | EMAIL RECIPIENT(S) |
Expense Report Successfully Submitted For Approval | An expense report has been submitted for approval. | This notification is sent to the employee on the expense report, and all their active expense delegates, if any. |
Expense Report older than 5 days has not been submitted for approval | An expense report was created five days ago and is still in a status of Draft or New. This notification only applies to expense reports using a policy that does not use the auto-submit approval feature. |
This notification is sent to the employee on the expense report, and all their active expense delegates, if any.
|
Expense Report Not Created due to Policy Violations | An expense report could not be created because of policy violations. |
This notification is sent to the employee on the expense item.
|
Card Notifications
NOTIFICATION | REASON | EMAIL RECIPIENT(S) |
Card Issued | A card has been issued. | Cardholder |
Card Purchase Receipt Required | A purchase was created and is above the receipt required threshold configured in Administration > Company Settings > Corporate Card > Require a receipt for Card transactions above amount field. | Cardholder |
Card Spending Limit | 80% of a card's spending limit has been reached. |
This notification is sent to the Cardholder, and all the company's Card Admins, which are contacts with either the vcard_admin or admin_vcard roles. |
BankCard Rebate Statement | A monthly rebate statement is available in the Statements tab. | Card admin users |
Card Transaction Created, Please Upload Receipt | A bank card transaction was created, and a value exists in the Administration > Company Settings > Corporate Card > Require a receipt for Card transactions above amount field. Regardless of the amount in the Require a receipt for Card transactions above amount field, a notification is sent. | Cardholder |
Credit Card Statement ready to review | A credit card statement is ready to review. | Card administrator |
Transaction Declined | A card transaction has been declined. | Card owner |
Receipt Queue Notification
NOTIFICATION | REASON | EMAIL RECIPIENT(S) |
Receipt processed | A receipt was successfully created in Corpay Complete. |
This notification is sent to the user that uploaded the receipt. Note: This is a mobile notification that displays after a receipt is uploaded to the receipt queue. The notification read, "Your receipt has been processed. Tap here to view the receipt." |
Message Notifications
NOTIFICATION | REASON | EMAIL RECIPIENT(S) |
New message notification |
When a message or comment is added to an invoice, purchase order, payment, credit memo, vendor, or purchaser. NOTE: This message only applies to the Vendor Portal. |
User-selected contacts, chosen through the Notify User(s) box of the Message pane on any forms that can receive messages such as Credit Memo Details, Invoice Approval Details, or Payment Details. |
Fraud Notifications
NOTIFICATION | REASON | EMAIL RECIPIENT(S) |
Fraud Audit Payment Method |
If the payment method entered by the admin or vendor greatly differs from the vendor's information in the Corpay Complete database, or if it does not pass several validation checks, our system will automatically email you detailing these discrepancies. NOTE: This notification is only applicable if payments are made through your financial institution. |
This notification is sent to company contacts who have super_admin, payment_admin, or vendor_manager roles. |
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