Voiding a Payment Run

Voiding a payment run resets invoices for future processing and locks the payment run against additional edits. Additionally, users with the necessary permissions can void failed payment runs, resetting those invoices for later processing. This article explains how to void a payment run in Corpay Complete.

User Roles

Users must have one of the following user roles to void a payment run:

• admin_payment
• application_admin
• payments_void
• universal_admin
• void_payment

Prerequisites

The Void Payment Run button is only available on payment runs with a status of New, Submitted, Pending, or Failed.

Voiding a Payment Run

1. Log in to Corpay Complete.
2. Click the Payments module from the left-side navigation pane.

3. Click the Payment Runs tab.

4. In the Payment Runs grid, find the payment run that needs to be voided. Search by Batch Number, Submitter, Approval By Deadline, or Submit Time.

5. Click Void Payment Run on the Payment Run Details page.

6. Click Void on the Void Payment Run dialog.

7. All related payments will be voided, associated invoices will be released, and the payment run can no longer be edited.