Removing Invalid Invoices and Resubmitting a Payment Run

One of the benefits of using Corpay Complete’s payment automation features is that you can easily fix and resubmit a payment run that fails due to invalid invoices. Instead of having to create an entirely new payment run, you can simply remove the failed invoices and resubmit the rest of the payment run. Corpay Complete will mark the removed invoices as Removed and process the resubmitted invoices as a new payment batch. You can also see the history and activity of the payment run in Corpay Complete, including the removal and resubmission of invoices.

In this article, you will learn how to remove invalid invoices from a failed payment run and resubmit the payment run for processing.

NOTE: This article is only applicable if Corpay makes payments on behalf of your organization.

To remove an invalid invoice from a failed payment and resubmit a payment batch:

NOTE: The visibility of fields and information in Corpay Complete is based on roles and permissions assigned to users in addition to company configuration. As a result, some fields or information may not be visible or may only be available in a view only format. 

1. Log in to Corpay Complete.
2. Select the Payments menu item from the left-side navigation pane.

3. On the Payments page, select the Payment Runs tab.

4. Locate the failed payment run in the Payment Runs table, which is marked in red, as demonstrated in the example below.

5. Click the Batch Number or View  icon to open the Payment Run Details page.
6. An alert will display in the top right corner of the page to notify you that there are errors in the payment run which require attention.

7. Scroll down to the Invoices table and select the Remove Invalid Invoices & Resubmit Batch button.

8. The following actions will occur:
   1. The invalid invoice(s) will be removed from the payment run and the batch will be resubmitted for processing.
   2. The removed invoice(s) with errors will remain on the Payment Run Details page > Invoices table with a status of Removed.
   3. The removed invoice(s) will be available for review and correction on the Pay Invoices table.
   4. The batch will show that it was resubmitted.