Unlocking a User Account

This article explains how to unlock a user account that has been disabled due to multiple failed login attempts.

NOTE: You must have one of the following roles to unlock a user account:

• admin
• application_admin
• system_admin
• super_admin
• universal_admin

When a user is locked out of Corpay Complete, the Locked column in the Users table will display Yes.

NOTE: The visibility of pages and information in Corpay Complete is based on roles assigned to users by a company as well as company configuration. As a result, some pages and information may not be visible to you or may only be available in a view only format.

1. Log in to Corpay Complete.
2. Select the Users menu item from the left-side navigation pane.

3. On the Users page, ensure the Toggle Filter  icon is selected.
4. Search for the locked user by Name, Email/Username, or Contact Id in the Users table.

5. Select the Name or Contact Id to open the User Details page.
6. Click the Unlock User button.

7. The following confirmation message will display, and the user’s account will be unlocked.