Disputes Process

Corpay Complete provides the option to dispute transactions. In order for this option to be available to you, your company must have the Corporate Card Module activated. 

To submit a dispute in Corpay Complete;

1. Log in to Corpay Complete.
2. Navigate to the Cards section via the main navigation on the left side of the portal.       
3. From the Cards module, click on the "Transactions" tab at the top of your screen.
4. From the Transactions grid, select the applicable purchase number from the Purchase Number column.
5. From the Purchase Details page, Click on the Dispute Transaction link.
6. The above action triggers the disputes workflow. Select the applicable dispute reason from the Card Transactions Dispute window.
7. Complete the fields using applicable information relevant to the dispute. When done, click on Submit Dispute.Note: 
   1. 1. 1. If multiple disputes are submitted, after submitting it will take you to a confirmation page that will show the successfully submitted disputes and their corresponding documents along with any disputes that failed to be submitted.
         2. If there is one dispute and is submitted successfully, the page will only show the pdf of the dispute form.
         3. If there is one dispute and is submitted unsuccessfully, there will be no pdf image and only show the "Failed disputes" on the left-hand side.  

8. Once the dispute is submitted, the system will auto-assign an Id and Dispute Id tab appears on the Purchase Details screen. A copy of the dispute may be downloaded from this tab.